FAQs

Materials Market has over 750 active supplier branches across the UK, making us larger than the biggest builders’ merchants in the country. This extensive network allows us to offer low prices, fast deliveries, and product availability that is unmatched by most other online platforms.

We focus on heavyside, first-fix construction products – the core materials that form the structure of a building and are usually not visible once construction is complete. These include:

• Insulation
• Plasterboard & Drylining
• Timber
• Sheet Materials (e.g., plywood, OSB)
• Aggregates
• Bricks & Blocks
• Paving
• Fencing
• Roofing items (e.g., lead, breather membrane)

Our suppliers range from large national builders’ merchants with hundreds of branches to small, independent merchants who are experts in their local area. All suppliers are integrated into the Materials Market platform and are ready to fulfil orders daily.

When you place an order, our marketplace technology instantly matches it with suppliers based on:

• Delivery radius (local suppliers closest to you)
• Product range (suppliers who stock what you need)

On average, 15 suppliers are eligible for each order. More than 50% of orders are confirmed within 30 minutes, and delivery is made on the exact date you selected at checkout.

Faster, Named-Day Delivery

Most other sellers provide vague delivery estimates (e.g., 3-5 working days). We let you choose a specific delivery date at checkout, thanks to our local network of suppliers. Most products are available within 2 working days.

Low Delivery Charges

Because our suppliers are local to you, you’ll often pay little or no delivery charges, even when ordering a mixed basket of products like insulation, timber, and plasterboard. Core products qualify for free delivery on orders over £300.

Competitive Prices

Our marketplace environment encourages suppliers to compete for your business, ensuring you get low prices without having to shop around or negotiate yourself. We regularly compare our prices with other suppliers, and we’re often 15-40% cheaper when delivery is factored in. You can also use our “Beat My Quote” feature to see if we can match or beat a lower price you’ve found elsewhere.

Delivery charges depend on the product type and order value:

Standard Delivery Charges for Common Products:

For a comprehensive list of all charges by category please visit https://materialsmarket.com/delivery/

Certain popular, regularly stocked products qualify for Core delivery charges. These products are marked by the Core label.

Orders over £300 ex. VAT of Core products have FREE delivery. Orders under £300 ex. VAT of Core products have a £25 delivery charge.

When an order contains both Core and non-Core products, we will calculate the delivery charge using both the Core and Standard methods, and you’ll be charged whichever is cheaper.

• Standard Delivery: Default for all instant purchases, typically within 2 working days. Cut-off time for orders is 2 PM.
• Express Delivery: Next-day delivery is available for select insulation and drylining and building material products in certain areas for an extra fee. Express delivery charges replace standard delivery fees.

Check eligibility for Express Delivery during checkout or contact Materials Market Customer Service.

You can select your preferred delivery date at checkout. Standard delivery is typically within 2 working days, but lead times vary by product. Express delivery is available for certain items and offers next day delivery. Once an order is accepted by a supplier, you’ll receive a confirmation email with the delivery details.

We deliver to the UK mainland, including England, Scotland, and Wales. Additional charges may apply for deliveries to remote areas in Wales and Scotland.

If you are not available between 7:00 AM and 4:00 PM on the delivery day, a failed delivery charge may apply. This charge is typically equal to the delivery fee or £50 (whichever is lower)

Instant Purchase allows you to buy products directly from our site with immediate checkout. Delivery is typically within 2 working days.

An enquiry lets you request a quote for specialist products. Will will usually provide offers within one working hour, though we recommend waiting up to four hours for the best prices.

Once you receive your first offer, you can no longer edit the enquiry. If changes are required, you’ll need to submit a new enquiry.

If your order contains products from different delivery groups, it may be split into associated orders, with each part fulfilled by a different supplier. You will receive separate emails confirming each part of your order.

Orders with products from different categories (e.g., insulation and timber) are often fulfilled by different suppliers, resulting in split deliveries of associated orders.

You can cancel via your customer dashboard or by reaching out to Materials Market Customer Service. Cancellations must be made by 3pm the day before delivery.

Equivalent products match the technical specifications of the product you requested but may be from a different brand. You can choose whether or not to accept equivalent products during checkout.

Timber lengths of 6m or 7.2m often have engineered finger-joints, which are stronger than solid timber.

Each product page includes technical specifications and often a datasheet under the Technical Downloads tab.

Returns can be requested via your customer dashboard under the completed orders tab or by reaching out to Materials Market Customer Service. Once we receive the returned items, refunds are processed within 14 days. Please note:

• Bagged items (e.g., cement, plaster, ballast and MOT) cannot be returned.
• Collection fees will be advised before processing
• Restocking fees may apply

• Damaged goods: Contact us with photos at theteam@materialsmarket.com or reach out to Materials Market Customer Service. We will liaise with the supplier to arrange a replacement or refund.
• Faulty goods: We will escalate this to our Ops team, who will handle the refund or replacement.

Contact Materials Market Customer Service immediately. We will:

1. Confirm the missing items.
2. Contact the supplier.
3. Arrange for the missing items to be delivered.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna, and Clearpay.

VAT invoices will be emailed to you after delivery and are also available under the completed orders tab in your customer dashboard.

Yes! Please contact Materials Market Customer Service, and we’ll source it for you.