DELIVERY INFORMATION

We coordinate a nationwide network of trusted suppliers to get materials to you when and where you need them. Here’s everything you need to know about delivery charges, lead times and delivery across the UK.

STANDARD (NATIONWIDE) DELIVERY

Core DeliveryMost products qualify for our lowest delivery charge, Core Delivery. Core products are regularly stocked by our network, allowing us to offer our lowest delivery charges and fast lead times across hundreds of products. Look for the CORE badge when you shop.

ORDER VALUE DELIVERY CHARGE
Under ÂŖ200 ex. VAT ÂŖ15 ex. VAT
Over ÂŖ200 ex. VAT FREE

Core Delivery charges apply only when all products in an order that have equivalents are accepted as such. If even one product cannot be substituted with an equivalent, the entire order will not qualify for Core Delivery charges.

 

Products With Their Own Delivery Charges Not every product qualifies for CORE Delivery. Some products are supplied through different supplier networks or require different delivery arrangements.

These products have different delivery charges. Exactly what you’ll pay for delivery depends on the products in your order. You’ll see exactly what your delivery will cost in your basket, and at checkout.

 

Insulation, Plasterboard and Drylining Products
ORDER VALUE DELIVERY CHARGE
Under ÂŖ400 ex. VAT ÂŖ45 ex. VAT
Over ÂŖ400 ex. VAT FREE
Timber & Sheet, Building Materials, Joinery and Gardens & Landscaping Products
ORDER VALUE DELIVERY CHARGE
Under ÂŖ300 ex. VAT ÂŖ30 ex. VAT
Over ÂŖ300 ex. VAT FREE
Screws & Fixings and Adhesives & Sealants
ORDER VALUE DELIVERY CHARGE
Under ÂŖ75 ex. VAT ÂŖ7.50 ex. VAT
Over ÂŖ75 ex. VAT FREE
Facing Bricks

  DELIVERY CHARGE
Each Pack ÂŖ85.00 ex. VAT

EXPRESS DELIVERY

Express Delivery – Insulation and Plasterboard & Drylining

ORDER VALUE DELIVERY CHARGE
Under ÂŖ400 ex. VAT ÂŖ90 ex. VAT
Over ÂŖ400 ex. VAT ÂŖ55 ex. VAT

Express Delivery – Timber & Sheet, Building Materials, Joinery and Gardens & Landscaping Products

ORDER VALUE DELIVERY CHARGE
Under ÂŖ300 ex. VAT ÂŖ50 ex. VAT
Over ÂŖ300 ex. VAT ÂŖ35 ex. VAT

 

Buying a mix of products?

Many customers buy a mix of CORE products and products with different delivery arrangements. Where products are supplied through different delivery networks, more than one delivery charge may apply.

We’ll automatically calculate the applicable delivery charges and clearly display them in your basket and at checkout before you place your order.

 

Delivery lead times

Most CORE products can be delivered within 2 working days when ordered before 2pm. Some products require longer lead times depending on how they are sourced and delivered.

The expected lead time is always shown on the relevant product page.

 

Track your delivery every step of the way

Once you’ve placed your order, we’ll keep you informed:

  • Order status page – Check progress anytime
  • SMS and email alerts – We’ll update you from order placed right through to delivery day

 

Why building materials are delivered differently

Building materials aren’t delivered like standard parcels. Many products are large, heavy or bulky, requiring larger vehicles or specialist equipment such as HIABs. Deliveries also involve fewer drops per journey and may require additional handling to ensure materials arrive safely.

This is why delivery charges and lead times can differ from typical online retailers.

 

Making sure your delivery goes smoothly

We give you a named delivery day and work closely with our suppliers to deliver on it. If anything changes, we’ll let you know immediately by text, email, or phone – so you can adjust your plans.

 

What we need from you

To complete your delivery successfully, we need:

  • Someone on-site – An adult available to accept the delivery and, for heavier items, assist with offloading
  • Safe vehicle access – Clear access for the delivery vehicle (see Restricted Access below)
  • Kerbside delivery – All deliveries are made to the kerbside of your property. Offload facilities (tail lift, forklift) can be requested but may include an additional charge

 

Check your delivery before signing

Before you sign the Proof of Delivery:

  • Check all items have arrived – Make sure nothing is missing
  • Check the products are correct – Confirm you’ve received what you ordered
  • Check for damage – Look for any visible damage or defects
  • Record any issues on the Proof of Delivery – Note anything missing, damaged, or incorrect before signing

By signing without notes, you’re confirming the delivery is complete and in good condition. If you spot an issue later that wasn’t visible at delivery, report it within 48 hours.

For full details, see our Proof of Delivery and Acceptance Policy.

 

Order cut-off times

Orders placed before 2pm on working days are processed the same day. Orders placed after 2pm are processed the next working day. For example, an order placed after 2pm on Friday will be processed on Monday.

 

Delivery areas and charges

Standard delivery charges shown on our website apply to UK mainland addresses, excluding the following postcode areas: AB, CA, CF, DD, DG, EH, EX, FK, KA, KW, KY, IV, LA, LD, LL, ML, NP, PA, PH, PL, SA, SY, TR, TQ and TD.

If your delivery address is in one of these areas, we’ll contact you before processing your order to confirm any additional delivery costs. We do not currently offer delivery outside the UK mainland.

 

Restricted Access

If your delivery address has any access restrictions, please tell us when you order or no later than 2pm on the day before delivery. Restrictions include:

  • Double yellow lines or red routes
  • Narrow lanes, steep hills, low bridges, or width-restricted roads

If a specialist vehicle (van or hiab) is needed, there may be an additional charge. We’ll contact you as soon as possible to discuss your options.

 

If we can’t complete your delivery

For large and bulky items (timber, plasterboard, cement, insulation, bulk bags), we offer named day delivery. To keep deliveries running smoothly for everyone, we need safe vehicle access and someone on-site to accept the delivery.

If we’re unable to complete a delivery because of access issues, no one available, or other reasons within your control, we may need to charge a redelivery fee of ÂŖ50 ex. VAT or 20% of your order value, whichever is greater.

Let’s make sure that doesn’t happen – if you have any access restrictions, let us know when you order or contact us on 020 7459 4574.

 

Cancellations

If you need to cancel your order, please let us know by 2pm on the working day before your scheduled delivery. Goods are typically loaded onto vehicles during the afternoon before dispatch, with other orders stacked on top.

For example, for a Monday delivery, notify us by 2pm on the preceding Friday. Cancellations after this time may result in a redelivery charge, as we may be unable to remove your items from the vehicle.

 

Unattended delivery

If you’re unavailable and would like the delivery to take place in your absence, please email theteam@materialsmarket.com or call us on 020 7459 4574 no later than 2pm on the day before delivery.

Please note: You will take full responsibility for the products once the supplier has confirmed delivery. No chargeback will be accepted, as you have waived your right to have a signed Proof of Delivery.

 

How our delivery works

We work with a nationwide network of trusted suppliers. This means items in your basket may be supplied by different suppliers and arrive in separate deliveries. Where that’s the case, you’ll see the relevant delivery charges clearly shown at checkout for each part of your order.

Questions? Contact our team on 020 7459 4574 or email theteam@materialsmarket.com

 

More information

For detailed guidance on specific delivery topics, see:

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