DELIVERY INFORMATION

Last updated 21 November 2022

This charge is based on delivery to mainland UK excluding the Scottish Highlands. If your delivery address is in the Scottish Highlands a member of our customer service team will contact you prior to processing your order should an additional delivery charge apply. We do not offer deliveries outside the UK mainland.

STANDARD (NATIONWIDE) DELIVERY

Insulation and Plasterboard & Drylining Products
ORDER VALUEDELIVERY CHARGE
Under £150 ex. VAT£75 ex. VAT
Between £150 – £300 ex. VAT£50 ex. VAT
Between £300 – £500 ex. VAT£25 ex. VAT
Over £500 ex. VATFREE
Building Material Products
ORDER VALUEDELIVERY CHARGE
Under £300 ex. VAT£50 ex. VAT
Between £300 – £500 ex. VAT£25 ex. VAT
Over £500 ex. VATFREE
Accessories
ORDER VALUEDELIVERY CHARGE
Under £100 ex. VAT£7.50 ex. VAT
Over £100 ex. VATFREE
SuperFOIL and YBS products
ORDER VALUEDELIVERY CHARGE
Each item£10 ex. VAT
Over £350 ex. VAT of 1 brandFREE

EXPRESS DELIVERY

ORDER VALUEDELIVERY CHARGE
Under £300 ex. VAT£75 ex. VAT
Over £300 ex. VAT£50 ex. VAT

TERMS AND CONDITIONS

If you have posted an enquiry, suppliers may include a delivery charge that varies from the values above and these will always be shown on their offer.

While we make every effort to ensure orders are delivered on the date requested, we cannot guarantee the delivery dates of our suppliers.

Any change to a delivery date given at the time of purchase will be notified by email or telephone. If the supplier is unable to make a delivery because access is not possible for the vehicle specified on the order, we reserve the right to charge a failed delivery charge.

All of our delivery charges are based on an adult being available to accept the delivery. This includes, on heavier items, the ability to assist with manually or mechanically offloading items. All deliveries will be made to the kerbside of your property. Offload facilities, such as tail-lift or forklift facilities can be requested, but may include an additional charge.

Our cut-off time for orders is 2pm on working days. Orders placed after 2pm will be processed the next day. For instance, an order placed after 2pm on a Friday will be processed on the following Monday.

EXPRESS DELIVERIES

Express deliveries are our Next Day delivery service. If your order is placed before 2pm on a working day, your express delivery will be the following day. If placed after 2pm on a working day, your express delivery will be the day after tomorrow. Express deliveries are available for a select range of products. The products available for this service are marked on their individual product pages. Additionally, express deliveries are only available for select postcodes. If the products in your basket are eligible and the postcode entered in checkout is also eligible, you will see the express delivery option in checkout. All other terms and conditions apply to express deliveries as those listed above under Terms and Conditions.

RESTRICTED ACCESS

Our suppliers reserve the right to refuse to make a delivery, if you have not informed either us or the supplier of any access restrictions at either the time of placing the order or 24 hours before the delivery.

Restricted access includes, but is not limited to: double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads. Please call us on 020 7459 4574 or email support@materialsmarket.com if you do not have unrestricted access.